StP Ninja FAQ Frequently Asked Questions
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Please read this ENTIRE Frequently Asked Questions page. It is not that long, it will not take you that long to read. This is a serious purchase, not a cheeseburger or a tank of gas. This is a big deal! So PLEASE read this page and even comment at the bottom so I know you read it and understand!
I see a lot of guys asking me questions in the comments section below. I CANNOT REPLY to those! The comments section does not allow me to reply like Facebook or other social media. So please, like the FAQ below says, just email me to contact me!
Q: How long does it take to make my order?
A: Anywhere from 10 business days to 10 weeks. Depending on what shipping speed you order. We have a variety of shipping speed options to choose from!
CLICK HERE to see our Express Shipping options.
Q: How much is regular shipping?
A: Here are our rates.
USA = $7.50
Canada = $25.00
Anywhere Else = $50.00
Q: What happens if I move before my product is sent to me?
A: IF YOU ARE IN THE USA AND YOU MOVE BEFORE YOUR ORDER GETS TO YOU, IT IS YOUR RESPONSIBILITY TO UPDATE YOUR FORWARDING ADDRESS AT USPS.COM I WILL NOT TAKE ANY RESPONSIBILITY FOR LOST PACKAGES IF YOU DO NOT UPDATE YOUR FORWARDING ADDRESS AT USPS.COM WHEN YOU MOVE. You should be doing this ANYWAYS when you move so your old house does not get your old mail. That is what RESPONSIBLE postal service users do.
Again, I will NOT take responsibility for YOU not updating your forwarding address if you move.
It is YOUR RESPONSIBILITY and NOT MINE to update your forwarding address at USPS.com like every other responsible postal service member does.
Q: How do I get updates about my order and\or the shop?
A: Please do not message me on facebook or post in the facebook group asking for updates on your order or “where we are at” on your order. I am RARELY on facebook anymore and I do not answer hardly any messages on messenger. You can expect your order within 3 months, like the FAQ says! If you want your order faster, you can upgrade to express shipping!
Please do not be like the Simpsons kids.
I usually do NOT use facebook anymore, but I OFTEN use Instagram for store updates, coupon codes and what not.
FOLLOW ME FOR UPDATES.
Q: When do I get my tracking number?
A: I print out a shipping label about a week before I am ready to ship. So, when I print out the label, you will get an email. Once you get that email, you can expect an update on your tracking number within about a week. BUT – I am getting faster.
Please watch this short video so you know how the shipping process works and when to expect your tracking number, etc.
CLEARANCE ITEMS DO NOT GET TRACKING NUMBERS.
Q: Is packaging discreet?
A: Absolutely. I wrap it up in multiple bubble wrap packaging and make sure there is NO WAY you can tell what is inside the package.
Q: How do I contact Customer Support?
A: Email me at firstname.lastname@example.org with support questions.
Q: Do you ship international?
A: Yup! Sure do. I ship to ANYWHERE that USPS will ship to. Any country.
CLICK HERE to see the Express Shipping sales page.
Q: Why is my tracking not updating yet?
A: Sometimes I buy bulk shipping labels and print them out. Sometimes I print labels out and may not get around to shipping them for up to a couple of weeks! So please be patient and really you shouldn’t worry at all until the time limit requested in this post is reached!
Again, watch this video to better understand how shipping goes here.
Q: Do you offer returns, refunds or exchanges?
A: No. Sorry, this is a prosthetic penis, not a DVD. So please make SURE you understand what you are buying, make SURE you REALLY want it and you can wait to get it.
Also, this is not Wal-Mart. The instant your funds are deposited to the store account, we spend it on the products needed to make your order. Then we start making your order. Maybe some day when we are a bigger company we will have different rules. But for now, absolutely NO REFUNDS and NO EXCHANGES.
Please respect that and MAKE SURE you are ready to purchase before you do.
Q: How long does clearance item shipping take?
A: Clearance items usually ship within one week. Usually we have to wait until your funds deposit in to the account – then we use that money to ship with.
We are a small company (obviously!) and we do not have a large shipping budget set aside for shipping labels like big companies do.
Q: What size rod do I get?
A: It is really a matter of preference. I do have suggested lengths in the rod sales page, but it is up to you how long you want your erection to be! The rod can actually stretch the silicone and your prosthetic will grow to the length of your rod. So if you put a longer rod in there you will have a longer unit for play!
Q: Can I swim with my prosthetic? Will chlorine damage it?
A: Yes you can swim with it. Although we do not recommend you do, for other reasons than damaging your prosthetic. And no … chlorine will not damage it!
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