FtM Connect FAQ Frequently Asked Questions
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Please read this ENTIRE Frequently Asked Questions page. It is not that long, it will not take you that long to read. This is a serious purchase, not a cheeseburger or a tank of gas. This is a big deal! So PLEASE read this page and even comment at the bottom so I know you read it and understand!
I see a lot of guys asking me questions in the comments section below. I CANNOT REPLY to those! The comments section does not allow me to reply like Facebook or other social media. So please, like the FAQ below says, just email me to contact me!
Q: How long does it take to make my order?
A: Up to 3-4 months. I would rather be honest with you and tell you now that it may take some time to get to you. I literally run this business by myself. All alone. No help. With the amount of orders I get and the amount of time it takes to make them, it takes me about 3 months to get to you. But hey! Sometimes things happen and it may take a couple of days longer. BUT – please do not complain because other companies take up 6-9 months and charge a LOT more than I do and have a full time staff. I literally am alone in my closet converted to a shop making these for you as fast as I simply can!!!
I do have EXPRESS SHIPPING that is not much more, considering I usually have 40% or better sales. You can get a prosthetic from me with express shipping and a pleasure rod with a 40% off code for STILL LESS THAN MOST OTHER COMPANIES!
So if you do not want to wait up to 3 months, just order Express Shipping.
YOU MAY UPGRADE TO EXPRESS SHIPPING AT ANY TIME IF YOU WANT TO PAY THE COST OF EXPRESS A WEEK OR WHATEVER DOWN THE ROAD when you get your next paycheck, etc.
Message me on facebook if you have any SALES RELATED questions.
NOT for general customer support.
Q: How do I order Express Shipping?
A: Add the Express Shipping item to your cart! Click below!
CLICK HERE to check out express shipping!
Q: How much is regular shipping?
A: Here are our rates.
USA = 10 dollars.
Canada = 15 dollars
Everywhere Else = 25 Dollars
*Due to USPS raising their International rates EXPONENTIALLY high, this is what I have to charge now. I cannot afford a business account with FedEx or UPS at this time in my business. We are still small and very young.
Q: What happens if I move before my product is sent to me?
A: IF YOU ARE IN THE USA AND YOU MOVE BEFORE YOUR ORDER GETS TO YOU, IT IS YOUR RESPONSIBILITY TO UPDATE YOUR FORWARDING ADDRESS AT USPS.COM I WILL NOT TAKE ANY RESPONSIBILITY FOR LOST PACKAGES IF YOU DO NOT UPDATE YOUR FORWARDING ADDRESS AT USPS.COM WHEN YOU MOVE. You should be doing this ANYWAYS when you move so your old house does not get your old mail. That is what RESPONSIBLE postal service users do.
Again, I will NOT take responsibility for YOU not updating your forwarding address if you move.
I do NOT CARE if you email me, message me, fill out a trouble ticket with your new address.
It is YOUR RESPONSIBILITY and NOT MINE to update your forwarding address at USPS.com like every other responsible postal service member does.
Q: How do I get updates about my order and\or the shop?
A: I am online ALL THE TIME! I am ALWAYS updating our Facebook group and our Instagram page with what is going on, where I am at in shipping, when I order silicone, etc. I try DANG HARD to keep you all updated and posted. Things happen in life and sometimes delays happen but I am ALWAYS online and ALWAYS respond to emails and my customers. As long as you are nice to me.
Please do not treat me like you own me and I am now your slave because you ordered from me. Maybe it would be different if you could get a prosthetic ANYWHERE like you can get a coffee … but you can’t! There are LIMITED PLACES to get GOOD prosthetics and I am one of the only ones that are affordable!
So please, work with me. Be cool and we will get through this together!
FOLLOW ME FOR UPDATES.
Q: When do I get my tracking number?
A: I print out a shipping label about a week before I am ready to ship. So, when I print out the label, you will get an email. Once you get that email, you can expect an update on your tracking number within about a week.
Please watch this short video so you know how the shipping process works and when to expect your tracking number, etc.
CLEARANCE ITEMS DO NOT GET TRACKING NUMBERS.
Q: Is packaging discreet?
A: Absolutely. I wrap it up in multiple bubble wrap packaging and make sure there is NO WAY you can tell what is inside the package.
Q: How do I contact Customer Support?
A: Create a trouble ticket at http://dickbenson.com/support !!
- Please allow me up to 24 hours to respond.
- Customer Service hours are Mon to Fri 8am-4pm PST
- Please do NOT use the trouble ticket system for “where is my order” type of questions.
Q: Do you ship international?
A: Yup! Sure do. I ship to ANYWHERE that USPS will ship to. Any country.
CLICK HERE to see the Express Shipping sales page.
Q: Why is my tracking not updating yet?
A: Sometimes I buy bulk shipping labels and print them out. Sometimes I print labels out and may not get around to shipping them for up to a couple of weeks! So please be patient and really you shouldn’t worry at all until the time limit requested in this post is reached!
Again, watch this video to better understand how shipping goes here.
Q: Do you offer returns, refunds or exchanges?
A: No. Sorry, this is a prosthetic penis, not a DVD. So please make SURE you understand what you are buying, make SURE you REALLY want it and you can wait 10-12 weeks to get it.
Also, this is not Wal-Mart. The instant your funds are deposited to the store account, we spend it on the products needed to make your order. Then we start making your order. Maybe some day when we are a bigger company we will have different rules. But for now, absolutely NO REFUNDS and NO EXCHANGES.
Please respect that and MAKE SURE you are ready to purchase before you do.
If EXTENUATING circumstances happen and you DO get a refund. You will be charged a 100% restocking fee.
Q: Is your company legit?
A: Yes! Established 2015.
We are a fully registered LLC with the Secretary of State, The IRS with an EIN (Employer Identification Number) and the State of Oregon! We are protected by USBank and insured by USBank. We also now have a legal team and a CPA! You can look us up, our LLC is public information!
You may also see our rising number of customer reviews at https://stp.ninja!
Q: How long does clearance item shipping take?
A: Clearance items usually ship within one week. Usually we have to wait until your funds deposit in to the account – then we use that money to ship with.
We are a small company (obviously!) and we do not have a large shipping budget set aside for shipping labels like big companies do.
Q: What size rod do I get?
A: It is really a matter of preference. I do have suggested lengths in the rod sales page, but it is up to you how long you want your erection to be! The rod can actually stretch the silicone and your prosthetic will grow to the length of your rod. So if you put a longer rod in there you will have a longer unit for play!
Q: I messaged Benson on Facebook and he didn’t reply. Why?
A: Because my personal Facebook page is NOT our customer service tool. I am NOT required to use my personal Facebook page for customer support issues. But most of the time I do anyways. Plus, using the trouble ticket system kinda forces me to be a little more nice and professional. Which we all know I need LOL !!!
Feel free to use our support system and create a trouble ticket!
Q: Do all prosthetics come with a pink tip?
A: No! For now we are not doing pink tips anymore. Until we figure out a better method of doing it. The fail rate is too high on our current method.
Q: Can I swim with my prosthetic? Will chlorine damage it?
A: Yes you can swim with it. Although we do not recommend you do, for other reasons than damaging your prosthetic. And no … chlorine will not damage it!
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